Frequently Asked Questions

Welcome to our FAQ section. We understand that shopping for the latest trends online can sometimes raise questions, from finding the right fit to understanding how to care for your new pieces. To make your experience as seamless as possible, we have compiled a list of the most common queries our customers have. If you cannot find the answer you are looking for, please feel free to reach out to our support team for assistance.

1. How can I find the right size?

Finding your perfect fit is essential for looking and feeling great. Generally, our main collection runs true to size. For a standard UK size, sticking with your usual choice is a safe starting point, with many customers finding this to be consistently reliable. However, because different fabrics and styles can affect the fit, we always recommend checking the individual size guide and product measurements provided on each item’s page .

We offer a variety of specialized ranges designed to cater to different body types. Our Tall range is proportioned for women 5’7″ and above, featuring longer inseams and extended torso lengths for a flattering fit . If you are 5’3″ and under, our Petite range adjusts hems and sleeve lengths to suit your proportions perfectly . For our Curve and Plus size collection (typically sizes 16-24), we advise checking the specific measurements of each garment, as some customers find these pieces can run slightly smaller than standard sizing, particularly in structured, non-stretch fabrics .

2. What is the delivery process like?

We offer a range of delivery options to get your order to you as quickly as possible. During the checkout process, you will be able to select the most convenient shipping method for your location.

Please note that for some international destinations, your order may be subject to customs fees or import duties. If this applies, this charge will be displayed as a separate line item on the checkout page before you finalize your purchase. This fee covers costs associated with the importation of goods into certain regions and is collected to ensure your package clears customs smoothly .

3. What if I need to return an item?

We want you to love your purchase, but we understand that things don’t always work out. If you are not completely satisfied, you have a window of time, typically 28 days from the day you receive your order, to send an item back .

To be eligible for a refund, items of clothing and footwear must be returned in their original condition: unworn, unwashed, and with all original tags still attached. Footwear must be tried on indoors to ensure soles remain pristine . Please also be aware that certain items cannot be returned for hygiene reasons. These include cosmetics, pierced jewellery, and swimwear or lingerie if the hygiene seal has been removed or broken .

4. What should I do if my order arrives and I need a different size?

If your order arrives and the fit isn’t quite right, the easiest solution is to initiate a return for the item and place a new order for the correct size. This is often the fastest way to ensure you get the piece you want before it sells out.

When returning items, please ensure they meet the conditions mentioned above (unworn, with tags) to guarantee a successful refund. Once we receive the returned package and verify its condition, we will process your refund. If you need help coordinating a return, the most efficient method is to use the nominated carriers available through our returns portal.

5. Which payment methods do you accept?

We accept all major forms of payment to make your transaction easy and secure. You can pay using a standard credit or debit card (such as Visa, Mastercard, and American Express), as well as through digital wallets like PayPal. We also accept gift cards and vouchers issued by our brand .

6. Why was my payment declined?

There are several reasons why your payment might not go through. The most common issues are that the billing address provided does not exactly match the address your bank has on file for your card. It is also worth double-checking that your card has not expired and that your account has sufficient funds to cover the transaction. If you are using a digital wallet like PayPal, we recommend contacting them directly to ensure your payment method is active .

7. How do I care for my clothes?

To ensure your wardrobe staples stay looking great for as long as possible, we recommend checking the care label on each individual garment. Many of our pieces, like our range of outerwear or knits, are made from a blend of fabrics such as Polyester, Viscose, and Polyamide, which often require a gentle machine wash . We suggest washing synthetic and mixed-fiber items at 30°C on a synthetic cycle and avoiding bleach or tumble drying to prevent damage to the material. Please refer to the specific care instructions on the label or product page for precise guidance.